Please read these terms carefully before using our services. Last updated: 1 January 2025.
Summary: These Terms govern your use of Herzband's matchmaking services. By engaging with us you agree to these terms. We are committed to your privacy and to delivering our services professionally and ethically.
Herzband GmbH ("Herzband", "we", "our") is a professional matchmaking and relationship consulting agency registered in Germany (HRB 234567, Amtsgericht München). Our registered office is at Maximilianstraße 14, 80539 Munich, Germany.
These Terms and Conditions ("Terms") govern the contractual relationship between Herzband and clients ("you", "your") who engage our services. By signing a membership agreement, you agree to be bound by these Terms.
Herzband provides bespoke matchmaking, relationship coaching, and related personal introduction services as described in detail in your individual membership agreement. Services are provided in accordance with the package purchased (Silver, Gold, or Platinum) or as otherwise agreed in writing.
Herzband does not guarantee that our services will result in a romantic relationship, marriage, or any other outcome. We provide a professional, diligent matchmaking service, but ultimate compatibility and outcomes depend on factors beyond our control.
Membership fees are stated clearly in your contract and on our Services page. All prices are inclusive of applicable German VAT (19%). Payment is due upon signing of the membership agreement unless a payment plan has been explicitly agreed in writing.
As a Herzband client, you agree to:
All personal information — yours and that of potential matches — is strictly confidential. You must not share, disclose, or distribute any personal information about other members without their explicit written consent. This obligation continues after the termination of your membership.
Herzband is equally committed to protecting your information. Please refer to our Privacy and Cookie Policy for full details of how we handle your personal data.
In accordance with German consumer protection law (§ 355 BGB), you have a right to withdraw from your contract within 14 days of signing without giving reasons. To exercise this right, contact us in writing at legal@herzband.de or by post. If you have explicitly requested that services commence within the 14-day period, we may charge for services already rendered.
All content on the Herzband website, including text, design, graphics, and brand elements, is the intellectual property of Herzband GmbH and is protected by German and European copyright law. Unauthorised reproduction, distribution, or modification is prohibited.
Herzband's liability is limited to the amount paid by the client for services. We are not liable for indirect, incidental, or consequential losses, including emotional distress, loss of earnings, or costs arising from introductions. This limitation does not apply where liability cannot be excluded under applicable law.
Herzband reserves the right to terminate a membership with immediate effect if a client breaches these Terms, behaves in an abusive or inappropriate manner towards staff or other clients, or provides materially false information. In such cases, no refund will be issued.
Clients may terminate their membership in writing at any time. Fees already paid are non-refundable except in the case of a proven material breach by Herzband.
These Terms are governed by the laws of the Federal Republic of Germany. The exclusive jurisdiction for any disputes shall be the courts of Munich, Germany, unless mandatory consumer law provisions require otherwise.
Herzband may update these Terms from time to time. Current members will be notified of material changes by email at least 30 days before they take effect. Continued use of our services after the effective date constitutes acceptance of the revised Terms.
If you have questions about these Terms, please contact us at:
Herzband GmbH · Maximilianstraße 14 · 80539 Munich
Email: legal@herzband.de · Tel: +49 89 4521 8800